Shipping & Handling - Mermaidiva

SHIPPING INFO

We consider every customer’s preferences. We work efficiently to deliver the purchased items to our customer in the least time we can. Usually, you will get your order within 7-25 business days from the date you have placed your order.

 

HEALTH SAFETY

  • Keeping the COVID-19 pandemic in mind, we sanitize and sterilize every products and package, you can place an order without thinking twice regarding your safety.

PAYMENT CONFIRMATION

  • You will get a confirmation email once the order is placed and the payment is complete as well as verified.
  • You won’t be able to cancel or change the order once after the completion of your payment.

 

PROCESSING

  • Usually, it takes 3-7 working days to process the order. Must remember that the processing days do not include holidays & weekends.
  • The processing duration is quite long for pre-ordered items, you can refer to the pre-order page to know more.
  • We can also ship the item in a day only if the ordered items are prepared in 24 hours.

SHIPPING

  • Shipping usually takes approximately 8 to 30 working days to deliver to the destination countries.
  • You will get an email notification, once you will be shipped out with an international 2-packet tracking number.
  • Note: Total Delivery Time = Processing Time + Shipping Time

DELIVERY

You can track your order using the “Track my order” option.

SHIPPING DELAYS

  • However, shipping duration is estimated and it starts from the date of shipping, it may take longer than the expected date sometimes, because of an invalid address, customs clearance procedures or etc.
  • Normally, it takes 30-90 days in some countries, You will also get compensation if the shipping duration will exceed as per our shipping policy.
  • You can submit a ticket within 6 months after shipment if you haven’t received your package on time. Our customer care representative will revert you within 24 hours.