FAQs - Mermaidiva


         How can I place an order on Mermaidiva?

         You just need to follow few easy steps to place an order on Mermaidiva

  • Select the item colour, size, and then click on the [add to bag] button option.
  • Go to the view bag section and check out with your preferred payment method like debit/credit card, Apple pay, etc.


         How to check my order status?

         You can simply check your order from the section “My Orders” on the website.

         Why my order was cancelled and refunded?

         You will get an email notification about order cancellation, it may happen:

  • Due to payment timeout.
  • If we didn't receive the documents using for verifying your payment as mentioned in the previous email.
  • We may cancel your order if we didn't receive your replacement request.


        Can I change or modify my order?

  • If your order is unshipped, you can edit your shipping address through "My orders".
  • If your order is already, then there might be an issue while changing the shipping address.


        How long does it take for my order to ship?

        Normally it takes 1-3 days to ship any order. However, it depends on the location or sometimes the given address.